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Statement of Service
This document will outline the services provided or facilitated by Gateway Trainining Solutions to assist people to make informed choices about improving their skills, job prospects or obtaining a qualification.
Gateway Training welcomes comments and feedback to ensure quality and development of the service.
We provide the following:
A free, impartial and confidential service from a member of staff.
A service to both learners and prospective learners. The service can be delivered face to face, by telephone or via email.
Information about courses available to learners and their suitability to learners needs.
Guidance on education and training, jobs and career development to enable you to make informed choices about your future.
Referral to other agencies or providers when we feel it is in your best interests.
What can you expect from us
We will be welcoming and friendly
We will be professional and knowledgable
We are happy to answer your enquiry by telephone, email or to offer you an individual appointment
We will treat you fairly and equally
We will tailor our service to your needs
Respond to your written correspondence request within 5 working days
Respond to your telephone call rquest within 2 working days
We will acknowledge or reply to your emails within 2 working days
What we expect from you
As much relevant information as you can give us to help us to respond to your enquiry fully
To contact us promptly if you have any questions or concerns about your studies
To attend all interviews, which have been arranged with our staff on time
Let us know if you need to cancel or resschedule an appointment
To be honest and open with us, and work towards meeting your agreed aims
To treat our staff and fellow students with respect
You can download our full statement of service.
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