Statement of Service

 

Introduction

 

This document will outline the services provided or facilitated by Gateway Trainining Solutions to assist people to make informed choices about improving their skills, job prospects or obtaining a qualification.

 

Gateway Training welcomes comments and feedback to ensure quality and development of the service.

 

Our offer

 

We provide the following:

A free, impartial and confidential service from a member of staff.

A service to both learners and prospective learners. The service can be delivered face to face, by telephone or via email.

Information about courses available to learners and their suitability to learners needs.

Guidance on education and training, jobs and career development to enable you to make informed choices about your future.

Referral to other agencies or providers when we feel it is in your best interests.

 

What can you expect from us

 

• We will be welcoming and friendly

• We will be professional and knowledgable

• We are happy to answer your enquiry by telephone, email or to offer you an individual appointment

• We will treat you fairly and equally

• We will tailor our service to your needs

• Respond to your written correspondence request within 5 working days

• Respond to your telephone call rquest within 2 working days

• We will acknowledge or reply to your emails within 2 working days

 

What we expect from you

 

 

• As much relevant information as you can give us to help us to respond to your enquiry fully

• To contact us promptly if you have any questions or concerns about your studies

• To attend all interviews, which have been arranged with our staff on time

• Let us know if you need to cancel or resschedule an appointment

• To be honest and open with us, and work towards meeting your agreed aims

• To treat our staff and fellow students with respect

 

You can download our full  statement of service.